Shipping Policy

Shipping Rates and Delivery Estimates at LUPE & SABRA

Discover the convenience of FREE worldwide shipping on all orders over $400 Ca. We will provide you with a tracking number from reliable carriers such as FedEx, UPS, DHL Express, or an equivalent service ensuring fast and reliable delivery with comprehensive tracking information.

The shipping time for your order may vary depending on the dispatch warehouse location. Within Europe, you can expect an average delivery time of 1-2 business days. For destinations outside Europe, such as North America and Asia, the estimated delivery time ranges from 2-5 business days.

While we strive to provide timely delivery, please note that occasional delays may occur. We appreciate your understanding in such circumstances.

Shipment Confirmation and Order Tracking

Rest assured, as soon as your order is processed, we will send you an email confirmation containing the tracking information for your shipment. This allows you to stay informed about the progress of your package until it reaches your doorstep.

Customs, Duties, and Taxes

Please be aware that customs procedures and associated charges are the responsibility of the customer and vary depending on your location and our warehouse. If any necessary documentation is required for customs clearance, LUPE & SABRA will provide it accordingly. However, kindly note that any customs duties, taxes, or other fees imposed during or after shipping are the sole responsibility of the customer.

Damages

While we take every precaution to ensure the safe transit of your products, LUPE & SABRA cannot be held liable for any damages or losses that may occur during shipping. In the unfortunate event that you receive a damaged order, please contact the shipment carrier using your tracking number or reach out to our dedicated support team at info@lupeandsabra.com. We will guide you through the process of filing a claim and kindly request that you retain all packaging materials and damaged goods for assessment.

Shop with confidence at LUPE & SABRA, knowing that we prioritize your satisfaction and strive to provide a seamless shipping experience.