Frequently Asked Questions

Will I Receive a Tracking Number for My Order?

Absolutely! We will provide you with a tracking number from reliable carriers such as FedEx, UPS, DHL Express, or an equivalent service.

When Will I Receive My Item(s)?

Rest assured that we prioritize efficient shipping. Within Europe, you can expect delivery within 1-2 business days. For destinations outside Europe, including North America, Asia, and the Middle East, delivery typically takes 2-5 business days. For more detailed information, please refer to our comprehensive shipping policy.

Where Are My Item(s) Coming From?

Your item(s) will be shipped directly from our trusted dealers located in Italy

Will My Item(s) Be Sent in One Package?

To ensure smooth logistical operations, it is possible that items from the same order may be shipped in separate packages, even if you have opted for combined shipping. Please keep this in mind when receiving your deliveries.

Do You Accept Returns?

Yes, we do accept returns within 14 days of delivery. Please refer to our refunds & returns policy page 

Will My Item(s) be Authentic?

Absolutely! We guarantee the authenticity of all items sold in our store. Every product comes with the assurance of 100% AUTHENTICITY and will be accompanied by original tags, authenticity cards, and boxes. Learn more about our authenticity guarantee here.

Still Have Questions?

If you have any additional questions, please feel free to contact us via the chat or drop an email at : info@lupeandsabra.com. We are here to assist you to the best of our abilities.